Accessibility

Wikipedia Accessibility Audit

Testing what hadn't been tested — a hands-on audit of the Wikipedia Android app's accessibility gaps.

AI + UX Research

Fake Users, Real Problems

Synthetic users can spark ideas, but only real users generate meaningful insights. A guide for startup teams.

Conversation Design

Airline Chatbot Evaluation

Comparing Qatar Airways' Sama 2.0 and American Airlines' bot — what works, what breaks, and why.

Usability Research

Codebaby AI Avatar

Why small businesses hesitate to adopt AI avatars — and how usability testing points the way forward.

Data Visualization

E-Payments Adoption

Visualizing mobile payment patterns across the US — how demographics shape who pays how.